Phobio Support
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You've reached Phobio's retail trade-in support.
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Trade In Process
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Overview
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Device Unlock and Erasure
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Assessing Devices
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Mobile Devices: 4-Point Inspection
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Can I trade in a device that won't power on?
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How can I find the IMEI on an iPhone?
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What is considered damaged?
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Does the back case missing mean it’s damaged?
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Does Samsung pen/stylus have to be included to be considered working?
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The device’s charging port is missing. Is this considered damaged?
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Can a device be accepted without a battery?
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Can a device be accepted with missing parts?
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If the original parts have been changed to third party components can the device be still be traded?
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How can I use a promo code during trade in?
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Mobile Devices: 4-Point Inspection
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Shipments
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POS Admin Resources