Here is how to recognize when a device is dead and thus ineligible for trade value:
- The device does not power on
- The device does not hold a charge
- Damage to the device is too extensive to confirm data has been successfully erased
If you experience any of the above, select No to the question:
Is the device eligible for trade-in?
If Phobio receives a device that is ineligible for trade value, Phobio will recycle it responsibly and incur associated recycling costs.
You can reach out to our customer support team at any time with questions or click on the Inspection Tips for more details.