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  1. Phobio Support
  2. Trade In Process
  3. Assessing Devices

Assessing Devices

  • When is a device ineligible for trade-in?
  • Mobile Devices: 4-Point Inspection
  • Can I trade in a device that won't power on?
  • How can I find the IMEI on an iPhone?
  • What is considered damaged?
  • Does the back case missing mean it’s damaged?
  • Does Samsung pen/stylus have to be included to be considered working?
  • The device’s charging port is missing. Is this considered damaged?
  • Can a device be accepted without a battery?
  • Can a device be accepted with missing parts?
  • If the original parts have been changed to third party components can the device be still be traded?
  • How can I use a promo code during trade in?
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